Process
How do we start?
With the brief at /start — a few quick questions, five minutes of your time. We reply within 24 hours with an honest assessment and a clear path forward. No cost, no obligation.
Who will I actually work with?
The person who designs your work is the person who builds it — and the one who answers when you call. No account managers, no handoffs.
Do you work remotely?
Yes. We work remote, worldwide. Distance has never delayed a launch.
Do you use templates?
No. Every build is original — designed and engineered by hand for your business, nothing recycled.
Pricing & scope
How much does a website cost?
No two projects are alike, so we don't publish a price list. Every commission receives a written scope and a single fixed figure before anything starts — the details are on our pricing page.
Do you bill hourly?
Never. One scope, one fee, agreed in writing before we begin. The figure you sign is the figure you pay.
What if the scope changes mid-project?
We pause, re-scope, and quote the addition as a fixed fee. Nothing is built — or billed — without your sign-off.
Timelines
How long does a project take?
Most first commissions launch in under three weeks from brief. Larger applications and systems take longer, and your written scope includes an honest timeline — not an optimistic one.
How quickly do you respond?
Within 24 hours, every time — from first enquiry to a support request years after launch.
After launch
What happens after launch?
Most clients move onto a care plan: hosting, monitoring, SSL and backups, priority support, and ongoing refinement. Three tiers — Presence, Practice, and Patronage — are outlined on our pricing page.
Do I own what you build?
Entirely. Code, design, content, accounts — all yours. If you ever leave, everything is handed over cleanly.
Is ongoing care required?
No. We can hand over everything and you maintain it yourself. Most clients keep us on because it keeps things fast and secure.
Still have questions?
Ask us directly. We answer within a day — plainly, and without a pitch.